Shipping policy
SHIPPING & DELIVERY
At PARIJATA NATURALS, our goal is to offer you the best shipping options, no matter where you live. Every day, we strive to cater to customers across India, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders usually sent to given delivery address within 2 days after the order is placed, subject to availability of products at our warehouse*. If the product is not in stock at our store, we will inform you on the phone number/ email address given at the time of checkout.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Delivery usually takes about 3–15 business days*.
*This may be delayed due to circumstances such as extreme weather conditions, strikes, government restrictions, health emergencies and all type of technical issues.
DELAYED DELIVERY
Once the package is shipped from our warehouse, we are dependent on our courier partners for delivering the product. Any delays due to courier partner network issues, etc. are out of our control. We will raise a ticket for the same to help speed up the resolution but will not be responsible for delays caused by the courier partner.
Please reach out to us on WhatsApp message on +91 96865 30378 for any delivery related issues.
RETURNS + EXCHANGES
No returns or exchanges.
If you received a damaged or wrong product, kindly reach out to us WhatsApp on +91 96865 30378 within 48 hours of receiving the order.
Our team will respond within 24-48 business hours to help you out.
WRONG ADDRESS OR CONTACT INPUT
A request to change or modify an address or number will only be accepted before an order has been shipped.
Changes to an address or contact for packages that are already dispatched are not possible.
We will not be responsible for delivering an order if an incorrect, incomplete address or contact number has been added while placing an order. If a package is returned by our courier partner to us due to this reason, an additional charge of ₹200 will be applicable for re dispatching the order against the correct address/phone number provided by you upon further communication.
RTO and shipping charges are to be fully borne by the customer is such a situation. No discounts/ fee waiver will be entertained. The order will not be re dispatched until the fee of ₹200 has been fully paid. Delays in paying the same will also delay the delivery of the order.
We will not be responsible for delivery delays due to following reasons: incorrect address or contact input by customer, customer unavailable to collect the package, delay is paying RTO and re shipping fee.
MISSING PACKAGES & FALSE DELIVERY DISPUTES
If your order has been lost in transit or your tracking says it was delivered but you did not receive it, please email us within 48 hours of the package marked as delivered. We will raise a delivery dispute with out logistics partner.
You can Whatsapp us on +91 96865 30378 with subject line as ‘LOST/FAKE delivery mark’
Requests received for delivery disputes after 48hours will NOT be accepted as we are dependent on the logistics partner’s terms and conditions for the same.
A ticket will be issued with the shipping partner to get proof of delivery and further look into the matter. We are fully dependent on the conclusion received by the shipping partner and will keep you in loop with the same.
We will do our best to find a resolution but will not be held responsible monetarily for lost or stolen packages.
No replacements or refunds will be issued in case of denied disputes.